Kingston Delivery Office Wins Award

Lucy McNulty

Proving that some good things come in large packages Kingston’s Royal Mail Delivery Office has beaten over 1400 delivery offices nationwide to become the Best Large Delivery Office in the country for November and December 2006.
The delivery office in Villiers Road, Kingston underwent extensive assessment into the quality of its services and delivery performances to secure the title. Assessments were carried out by the independent research company, Research International, which was commissioned by Royal Mail to send out over 100,000 letters to delivery offices across the country. Letters were then monitored to determine performance.
The Villiers Road office achieved an impressive 96.3% annual average during assessment, significantly over the 91.5% target set by Royal Mail.
Delivery office manager Chas Basra credited the team’s success on strong teamwork and the professionalism of employees and managers. He said: “This is a huge office and we deal with a massive amount of mail every day, but the team here is always up for the challenge and do a superb job on quality and service.”
He added: “Working closely with the union and employees, setting high-standards, and creating an atmosphere where people can enjoy their job, have all been crucial in improving our performance and taking us to the number one spot. Now the challenge is to keep it.”